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Effectively Selling the Guest Experience

Sep 11, 2025

Effectively Selling the Guest Experience

"Sell the experience, not the product."

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In this episode, Andrew Rice interviews Mark Lumpkin, sales director at STR Cribs, about transforming short-term rentals into profitable ventures. They discuss the unique approach of STR Cribs, common renovation mistakes property owners make, the importance of storytelling in sales, and how to overcome objections. Mark shares insights on setting sales targets, finding a niche in the market, and the future of short-term rentals focusing on unique guest experiences.